Keeping Clients Happy: Our Commitment to Excellence

Written By Russ Read-Barrow

At The PR Network, our clients are at the heart of everything we do. Over the past year, we have focused on maintaining high client satisfaction and building strong, lasting relationships.

Customer Satisfaction

Maintaining a healthy and happy client base is crucial to our success. Here’s what we’ve achieved:

  • High Satisfaction Rates: 90% of our clients rate their experience of working with us as good or very good.

  • Client Retention: We retained all top five clients by fee income, a testament to our commitment to quality service.

  • ESG Advisory Practice: We launched an ESG advisory practice, specialising in sustainability communications.

Growing the PRN Collective

We have expanded the PRN Collective, an invite-only group of clients and prospects, offering exclusive webinars, training, and insights. This initiative has helped us deepen our relationships and provide additional value to our clients.

Future Goals

As we move forward, our goals include:

  • Customer Satisfaction: Aiming for 95% in customer satisfaction scores.

  • B Corp Partnerships: Start working and partnering with two more B Corps.

  • Sustainability: Helping more clients share their sustainability journeys via our ESG advisory practice.

Our dedication to our clients is unwavering, and we look forward to continuing to exceed their expectations. Read more about our customer initiatives in the full Impact Report here.

Russ Read-Barrow
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